Shipping policy

PRINTMONEY — SHIPPING & DELIVERY POLICY

At PRINTMONEY, we ensure our small-batch luxury garments reach you swiftly, securely, and in pristine condition. All orders are carefully packaged in custom packaging and handled via premier express logistics partners.

1. SHIPPING CHARGES & PREPAID PRIVILEGE
• Prepaid Orders: We offer Complimentary Free Express Delivery + an Extra 10% Discount on all prepaid orders (UPI, Credit/Debit Cards, Net Banking). This privilege is automatically applied at checkout.
• Cash on Delivery (COD) Orders: A standard nominal shipping and handling fee of ₹59 is applied to all COD orders.
• Order Insurance: All parcels are 100% insured against loss, theft, or transit damage until successfully delivered to your doorstep.

2. DISPATCH & TRANSIT TIMELINES
All orders are processed and packed within 24 hours of placement (excluding Sundays and national holidays).

Estimated transit timelines:
• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 2–3 business days.
• Tier 2 & Rest of India: 3–5 business days.
• Remote / North-East & J&K Regions: 4–6 business days.
• International Deliveries: 3–6 business days (subject to customs clearance at destination).

3. LOGISTICS PARTNERS & REAL-TIME TRACKING
• We partner exclusively with top-tier courier carriers, including Blue Dart, Delhivery, Shiprocket, and DHL.
• Once your order is dispatched from our facility, an automated notification containing your unique Air Waybill (AWB) tracking number and live tracking link will be sent to your registered Email and WhatsApp/SMS.
• You can track your parcel in real-time until it arrives at your delivery address.

4. CASH ON DELIVERY (COD) VERIFICATION & TERMS
• To ensure seamless delivery, COD orders may undergo a brief WhatsApp or telephonic address verification prior to dispatch.
• Please ensure the exact cash amount is available at the time of delivery. Repeated doorstep refusals of COD parcels without prior cancellation notice may result in the restriction of COD privileges for future orders.

5. ADDRESS MODIFICATIONS & ORDER CANCELLATIONS
• Address Corrections: If you need to modify your shipping address or contact number, please contact our concierge helpline immediately within 12 hours of placing the order. Once an order is assigned an AWB tracking number and handed to the courier partner, rerouting may be subject to carrier limitations.
• Order Cancellations: Orders can be cancelled prior to dispatch by contacting our concierge. A non-refundable fee of ₹99 applies to cancelled orders to cover payment gateway transaction processing and administrative handling fees. Dispatched shipments cannot be cancelled and must follow our standard return process.

6. CUSTOMS, DUTIES & TAXES (INTERNATIONAL SHIPMENTS)
• Domestic Shipments: All domestic shipments within India are inclusive of GST and local taxes; no additional fees are charged upon delivery.
• International Shipments: Customs duties, import taxes, or local VAT imposed by the destination country's customs authority remain the responsibility of the recipient.

7. CONCIERGE DISPATCH SUPPORT
If you require urgent dispatch, have a special delivery timeline, or have questions regarding parcel status:

• Phone / WhatsApp Helpline: +91 7065579155
• Email: concierge@printmoney.in
• Website: https://printmoney.in
• Operational Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST