Refund policy

PRINTMONEY — RETURNS & EXCHANGES POLICY
Policy Identifier: Returns and Exchanges_policy

At PRINTMONEY, every garment is crafted with uncompromising standards around tailoring and fabric integrity. Please read our official returns, refunds, and exchange guidelines carefully before placing an order.

1. POLICY OVERVIEW & SUMMARY
• Policy ID: Returns and Exchanges_policy
• Return Window: 2 Days (within 48 hours of delivery arrival)
• Return Shipping: Free Return Shipping (complimentary return courier pickup arranged by PRINTMONEY)
• Restocking Fee: 10% Restocking Fee (deducted from approved refund to cover reverse logistics inspection, quality verification, sanitation, and inventory handling)

2. STRICT SIZE CHART & SIZING POLICY
• Before placing an order, you must review our published size chart entirely. All measurements are provided in inches.
• Sizing for all PRINTMONEY garments depends strictly on our published size charts.
• No returns, refunds, or exchanges will be accepted or processed for size mismatches or incorrect size selection. We maintain zero exceptions for sizing mismatch claims.

3. ELIGIBLE RETURNS & EXCHANGES
Returns, exchanges, or refunds will ONLY be considered and approved under the following conditions:
• The garment received is torn or has a verifiable manufacturing defect.
• The parcel or product arrived physically damaged during courier transit.
• The incorrect product, color, or silhouette was delivered.

4. MANDATORY UNBOXING VIDEO REQUIREMENT
To safeguard against fraudulent claims and verify transit or manufacturing issues, a clear, continuous, and unedited unboxing video is MANDATORY for all return or exchange claims:
• The unboxing video must clearly show the outer sealed courier flyer and the shipping label before opening.
• The video must show the parcel being opened and explicitly display the defect, tear, or incorrect garment received in full view.
• Any claim submitted without a continuous unboxing video will not be eligible for review or processing.

5. RETURN SHIPPING & RESTOCKING CHARGE
• Free Return Shipping: Once your claim is verified and approved, PRINTMONEY will arrange complimentary reverse courier pickup from your delivery address.
• 10% Restocking Fee: A 10% restocking fee will be deducted from your final refund amount upon receipt and quality inspection to cover reverse logistics operations, product sanitation, repackaging, and inventory re-processing.

6. HOW TO INITIATE AN ELIGIBLE CLAIM
If your order meets the eligibility criteria (defective, damaged, or wrong product with mandatory unboxing video), you must contact our Concierge team within 2 days (48 hours) of delivery arrival:

• Phone / WhatsApp Helpline: +91 7065579155
• Email: concierge@printmoney.in
• Details Required: Your Order Number (e.g., #PM-1001), phone number, description of the issue, and the unedited unboxing video.

Once verified by our inspection team, our concierge will schedule a reverse pickup and assist you with a replacement exchange or refund. Approved refunds are credited back to your original payment source (UPI, Card, Net Banking) within 5–7 business days as per banking cycles.