Returns & Exchanges Policy
Returns and Exchanges Policy
Policy Identifier: Returns and Exchanges_policy
At PRINTMONEY, every garment is crafted with uncompromising standards. Under our official policy, all return or exchange claims must be initiated within 2 days (48 hours) of delivery arrival.
1. Returns (Damaged or Wrong Items Only)
Returns (monetary refunds) will ONLY be processed if the item delivered is:
- Torn or materially defective from manufacturing
- Damaged during courier transit
- An incorrect product, color, or silhouette delivered
2. Sizing Issues & Exchanges
For size issues or fit preferences, items can be exchanged for a different size or variant. Customers should review our published size chart prior to ordering. Returns (monetary refunds to bank/card) are not processed for sizing issues.
3. Extreme Cases & Store Credits
In extreme or exceptional cases (for example, if the desired replacement size is out of stock or an exchange cannot be fulfilled), we will transfer the full amount to your store credits, which can be claimed seamlessly towards your next purchase.
4. Mandatory Continuous Unboxing Video
To qualify for a damaged or wrong product claim, customers must provide a clear, continuous, and unedited unboxing video recorded upon package delivery showing the sealed shipping flyer, label, and the defect or incorrect item.
5. Return Shipping & Restocking Fee
- Free Return Shipping: Return reverse courier pickup will be arranged by PRINTMONEY at no shipping charge to the customer for eligible claims.
- 10% Restocking Fee: A 10% restocking fee is deducted from approved monetary returns to cover reverse logistics inspection, quality verification, sanitation, and inventory handling.
6. How to Initiate an Exchange or Claim
Contact our concierge team within 48 hours of delivery:
Helpline / WhatsApp: +91 7065579155
Email: concierge@printmoney.in
Please include your Order Number, unboxing video (for damaged/wrong items), and desired replacement size.